Frequently Asked Question's
What hair types are your products suitable for?
Our products are formulated to suit a variety of hair types. Whether you have curly, straight, fine, or thick hair, we have options tailored for your specific needs.
Are your hair products sulfate-free?
Yes, all our products are sulfate-free, ensuring they're gentle on your hair and scalp while effectively cleansing and nourishing.
Can I use your shampoo daily?
Our shampoos are designed for daily use, providing gentle cleansing that doesn't strip your hair of its natural oils.
What are the benefits of your hair serum?
Our hair serum helps to smooth frizz, add shine, and provide an extra layer of protection against environmental damage.
Do your products contain any allergens or parabens?
We are committed to your health and safety. Our products do not contain parabens, and we strive to avoid common allergens. For specific concerns, please check the ingredient list on each product.
How can I choose the right products for my hair type?
Check our product descriptions online for guidance based on your hair type and desired results, or contact our customer service for personalized advice.
Shipping And Returns
How long does it take to process and ship an order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on the selected shipping method and your location, but standard shipping usually takes 3-5 business days.
Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placement. Please contact our customer service team as soon as possible to make any adjustments. After 24 hours, the order may already be in processing and cannot be modified.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or if the wrong item was sent, please contact our customer service immediately. We will work swiftly to resolve the issue by replacing the item or offering a refund.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress online.
What packaging do you use for shipping?
We use eco-friendly packaging materials to ensure that your products arrive safely while also considering environmental impact. Our packaging is recyclable and designed to minimize waste.